Reservation confirmation: After you have completed an online reservation, we will contact you within 24 hours by e-mail or telephone to confirm your reservation. If you do not hear from us within 24 hours, please call at (800) 758-3639.
Deposits: A deposit of 50% of the entire reservation, with a one-night minimum, will be charged to your credit card to confirm your reservation.
Cancellations: If you cancel your reservation more than 14 days prior to your scheduled arrival date, your deposit will be refunded, minus a $25 per-room fee or 10% of the total amount of the stay, whichever is greater. If you cancel less than 14 days prior to your arrival date, your deposit will be retained as a cancellation fee. If the entire cancelled visit is re-booked by another guest, your deposit will be refunded, minus a $25 per-room fee or 10% of the total amount of the stay, whichever is greater. Any refunds may be made by check. Our cancellation policy is different during Balloon Fiesta, other special events, holidays and for group bookings. Please contact us for details.
Payment: Confirmed reservations are made with a valid credit card. Full payment is due at time of check-in. We gladly accept Visa, MasterCard, American Express, or Discover cards. For payments made in cash, a valid credit card number to be kept on file is required. We regret that we cannot accept personal checks or travelers checks.
Smoking: Please note that the Bottger Mansion is a non-smoking facility. Smoking is not allowed in the mansion, in the courtyard or anywhere on the property. We recommend that heavy smokers consider other accomodations.
Children: For safety reasons and for the comfort of our guests, only children age 10 or older can be accommodated. Parents must supervise their children at all times and keep them from running, jumping, and shouting while inside the house.
Pets: We can accommodate one dog in the William Hazeldine Room. Your dog must be in a crate whenever it is unattended. (Please do not plan to leave any pet unattended in your vehicle--in Albuquerque it is both dangerous and illegal.)
Mobility and medical issues: The Bottger Mansion is not wheelchair accessible. There are six steps to the front porch from the sidewalk, one step from the dining room to the living room. There is no elevator. The Route 66 Suite, the Edward Cristy Room and the William Hazeldine Room are the guest rooms on the first floor. As a result, the Mansion is NOT suitable for those with mobility or medical issues who have difficulty climbing more than just a few steps.
Minimum stay requirements: A minimum stay of two nights may be required for holiday weekends. Balloon Fiesta and stays including Thanksgiving weekend or Christmas week may require a minimum stay of three nights.
Gratuities: Gratuities are not required; however, if you are pleased with our service, our housekeeping staff greatly appreciates your generosity. There are "tip" envelopes in each guest room if you are so inclined at the end of your stay.
Check-in: Rooms are available for check-in after 3:00 p.m. An earlier check-in time may be arranged, when possible. If you will be arriving earlier or later than your scheduled arrival time or your plans change, please contact us so that we may prepare for your arrival.
Check-out: Check-out time is 11:00 a.m. If desired, arrangements can be made to store your bags until the time of your departure.
Left items: Please check your room before you depart to make sure you take all your belongings. We are not responsible for items that you leave behind. If you forget something important and notify us, and we can find the item, we will send it to you for the cost of shipping plus a $10 service charge. Left items are kept for only one month.
Key replacement: There is a $20 charge if keys are not returned.