INN POLICIES
Smoking: Please note that the Bottger Mansion is a non-smoking facility. Smoking is not allowed in the mansion, in the courtyard or anywhere on the property. We recommend that heavy smokers consider other accomodations.
Children: For safety reasons and for the comfort of our guests, only children age 10 or older can be accommodated. Parents must supervise their children at all times and keep them from running, jumping, and shouting while inside the house.
Pets: Regrettably, pets are not permitted.
Mobility and medical issues: We are NOT wheel chair accessible and stair climbing is required. There are 6 steps to our front porch from the sidewalk, one step from the dining room to the parlor. We do not have an elevator. The Carole Rose, the Linda Lee and the Rebecca Leah rooms are the only guest rooms on the first floor. As a result we are NOT suitable for those with mobility or medical issues who have difficulty climbing stairs.
Minimum stay requirements: A minimum stay of two nights is required for holiday weekends. Balloon Fiesta and stays including Thanksgiving weekend or Christmas week require a minimum stay of three nights.
Reservation confirmation: When you successfully submit a reservation request, we will contact you within 24 hours via e-mail or telephone to confirm your reservation. If you do not hear from us within 24 hours please call us at (800) 758-3639.
Deposits: For holidays and Balloon Fiesta, a deposit of 50% of the entire reservation will be charged to your credit card upon confirmation of the reservation.
Cancellations: Cancellations must be received 14 days prior to arrival to avoid a cancellation fee equal to 50% of the total cost of your stay with a minimum charge of one night. The amount of the cancellation fee will be reduced for any nights we are able to rebook, minus a $25 fee. Our cancellation policy is different during Balloon Fiesta, other special events, holidays and for group bookings. Please contact us for details.
Payment: Confirmed reservations will be held with a valid credit card. Full payment is due at time of check-in. We gladly accept Visa, MasterCard, American Express, or Discover cards. Your travelers checks are also welcome.
Gratuities: Gratuities are not required; however, if you are pleased with our service, our housekeeping staff greatly appreciates your generosity. There are "tip" envelopes in each guest room if you are so inclined at the end of your stay.
Check-in: Rooms are available after 3:00 p.m. Early check-in to drop off bags and pick up keys can be arranged. We request all guests to telephone ahead on the day of arrival to confirm their specific check-in time.
Check-out: Check-out time is 11:00 a.m. If desired, arrangements can be made to store your bags until the time of your departure.
Left items: Please check your room before you depart to make sure you take all your belongings. We are not responsible for items that you leave behind. If you forget something important and notify us, and we can find the item, we will send it to you for the cost of shipping plus a $10 service charge. Left items are kept for only one month.
Key replacement: There is a $20 charge if keys are not returned.
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