Cancellations: If you cancel your reservation more than 7 days prior to your scheduled arrival date, your deposit will be refunded, minus a $25 per-room fee or 10% of the deposit, whichever is greater. If you cancel less than 7 days prior to your arrival date, your deposit will be retained as a cancellation fee. If the entire cancelled visit is re-booked by another guest, your deposit will be refunded, minus a $25 per-room fee or 10% of the deposit, whichever is greater. Any refunds may be made by check. Balloon Fiesta cancellations: The deposit for a cancellation received prior to August 1st will be refunded minus a fee of $35 per room or 10% of the deposit, whichever is greater. For a cancellation after August 1st, if the entire cancelled visit is re-booked by another guest, your deposit will be refunded, minus a fee of $35 per room or 10% of the deposit, whichever is greater. Any refunds may be made by check. Group bookings and special events: Our cancellation policy is different for group bookings (3 rooms or more), as well as some special events. Please contact us for details.
Deposits: A deposit of 50% of the entire reservation, with a one-night minimum, will be charged to your credit card to confirm your reservation. Balloon Fiesta deposits: A deposit of 50% will be charged at the time the reservation is made. The remaining balance due will be charged to your credit card on August 1st.
Payment: Confirmed reservations are made with a valid credit card. Full payment is due at time of check-in. We gladly accept Visa, MasterCard, American Express, or Discover cards. For payments made in cash, a valid credit card number to be kept on file is required. We do not accept personal checks or travelers checks. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Smoking: Please note that the Bottger Mansion is a completely non-smoking facility. Smoking is not allowed in the mansion, in the courtyard or anywhere on the property. We recommend that heavy smokers consider other accomodations.
Children: For safety reasons and for the comfort of our guests, only children age 10 or older can be accommodated and must be supervised at all times.
Pets: We can accommodate one or two dogs in the William Hazeldine Room, and there is a $35 non-refundable pet fee. Please do not plan to leave any pet unattended in your vehicle--in Albuquerque it is both dangerous and illegal.
Cats in residence: We have recently been adopted by several cats. They are almost always either outside or in our private quarters. On occasion, however, they are in the main area of the house--never in the guest rooms.
Mobility and medical issues: The Bottger Mansion is not wheelchair accessible. There are six steps to the front porch from the sidewalk, one step from the dining room to the living room. There is no elevator. The Route 66 Suite, the Edward Cristy Room and the William Hazeldine Room are the guest rooms on the first floor. The Mansion is NOT suitable for those with mobility or medical issues who have difficulty climbing more than just a few steps.
Minimum stay requirements: A minimum stay of two nights may be required for holiday weekends. Balloon Fiesta,Thanksgiving or Christmas may require a three-night minimum.
Check-in: Rooms are available for check-in after 3:00 p.m. An earlier check-in time may be arranged, when possible. If you will be arriving earlier or later than your scheduled arrival time or your plans change, please contact us so that we may prepare for your arrival.
Check-out: Check-out time is 11:00 a.m. When possible, arrangements may be made to store your bags until the time of your departure.
Left items: Items left by guests are kept for only 30 days. If you wish to have the item returned, the cost includes postage plus a $10 handling fee.
Privacy: We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your information to anyone.